Privacy & Cookie Policy
Your Privacy Matters to Adwin
By accessing or using the Website, submitting any form on the Website, or otherwise providing personal data to Adwin, you acknowledge that you have read and understood this Policy. If you do not agree with this Policy, please do not use the Website or submit your personal data to us.
Adwin, the power storage, energy and electric mobility brand of [Insert full registered name of the operating company, e.g., Unique Energos Private Limited] (“Adwin”, “Company”, “we”, “us”, “our”), having its registered office / manufacturing facility at VPO. Dhaurang, Yamuna Nagar, Haryana, 135001, India, respects the privacy of visitors, customers, dealers, distributors, business partners, job applicants, and other users (“User”, “you”) of https://adwinpower.com and its associated domain(s), including https://adwinbattery.com (collectively, the “Website”).
This Privacy & Cookie Policy (“Policy”) explains what personal data we collect, why and how we collect and use it, with whom we share it, how we protect it, and the choices and rights available to you. This Policy is issued in accordance with, and Adwin acts as a “Data Fiduciary” for the purposes of, the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and, to the extent applicable, the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Personal Data We Collect
We may collect the following categories of personal data, depending on how you interact with the Website:
1.1 Information you provide to us directly
1.2 Information collected automatically
Purpose of Collection and Use of Personal Data
We collect and process personal data for the following purposes:
- To respond to enquiries, service requests, and warranty registrations, and to provide customer support;
- To evaluate and process applications for dealership, distributorship, or business partnership, and to communicate with prospective and existing partners;
- To operate the Dealer/Store Locator and connect Users with their nearest authorised dealer;
- To process job applications and evaluate candidates for employment or engagement with Adwin;
- To send newsletters, product updates, promotional communications, and marketing material, where you have consented to receive them, and to allow you to opt out at any time;
- To improve, secure, and personalise the Website, analyse usage trends, and diagnose technical issues;
- To comply with applicable legal, regulatory, tax, accounting, product-safety and consumer-protection obligations, including obligations under the Battery Waste Management Rules, 2022 and E-Waste (Management) Rules, 2022 relating to traceability of products placed in the market;
- To detect, prevent, and investigate fraud, security incidents, or misuse of the Website; and
- To establish, exercise, or defend legal claims.
Disclosure and Sharing of Personal Data
Adwin does not sell personal data. We may share personal data with the following categories of recipients, strictly for the purposes described in this Policy:
- Authorised Dealers, Distributors & Service Partners: Solely to the extent necessary to respond to a dealer-locator enquiry, fulfil a service request, or process a warranty claim in your region;
- Group & Affiliate Companies: Within the Unique Group, for administrative, reporting, and support purposes;
- Third-Party Service Providers: Parties who perform functions on our behalf, such as website hosting, IT infrastructure, email/SMS communication, marketing/analytics platforms, and customer-relationship-management tools, under contractual confidentiality and data-protection obligations;
- Professional Advisors: Legal, accounting, and audit firms, where necessary;
- Government Authorities & Regulators: Government departments, regulators, courts, or law-enforcement authorities, where required by applicable law, a valid legal process, or to protect the rights, property, or safety of Adwin, its Users, or the public; and
- Business Successors: A successor entity or acquirer in connection with a merger, acquisition, restructuring, or sale of business/assets, subject to that entity being bound by terms no less protective than this Policy.
Cross-Border Transfer of Personal Data
Given Adwin's presence and dealer/distributor network across India and international markets (including Nepal, UAE, Nigeria, and other markets), personal data may be stored, processed, or transferred to service providers or group entities located outside India. Where personal data is transferred outside India, Adwin will do so in accordance with the DPDP Act and any rules, notifications, or restrictions issued by the Central Government thereunder from time to time, including any list of restricted countries/territories that may be notified.
Data Retention
We retain personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, warranty, or reporting requirements, or until you withdraw your consent and there is no other legal ground or legitimate use for continued retention, whichever is applicable.
Dealer / Distributor Application Data: Retained for the duration of the business relationship and for a reasonable period thereafter to address warranty, product-liability, or legal claims.
Job Application Data: Data that does not result in an offer of engagement will be retained for a reasonable period for recruitment record-keeping purposes and thereafter deleted or anonymised.
Data Security
Adwin implements reasonable security practices and procedures, including administrative, technical, and physical safeguards, that are commensurate with the sensitivity of the personal data processed, in line with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the DPDP Act, to protect personal data against unauthorised access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and Adwin cannot guarantee absolute security. In the event of a personal data breach that Adwin determines is likely to affect you, Adwin will notify you and the Data Protection Board of India, as required under the DPDP Act.
Children's Data
The Website is not directed at, and is not intended for use by, children. Adwin does not knowingly collect personal data from individuals below the age of 18 years, except where a parent/guardian submits information on a minor's behalf in the ordinary course of a warranty or service transaction.
Your Rights as a Data Principal
Subject to the provisions of the DPDP Act and applicable exemptions, you have the right to:
- Obtain a summary of the personal data we hold about you and the processing activities undertaken with respect to such data;
- Request correction, completion, or updating of inaccurate or incomplete personal data;
- Request erasure of personal data that is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations;
- Withdraw your consent at any time, without affecting the lawfulness of processing carried out prior to such withdrawal, in a manner as easy as it was to give consent;
- Nominate another individual to exercise these rights on your behalf in the event of your death or incapacity; and
- Register a complaint with Adwin's Grievance Officer, and, if unresolved, escalate the same to the Data Protection Board of India.
To exercise any of these rights, please write to the Grievance Officer using the contact details in Section 12 below. We may need to verify your identity before acting on your request.
Marketing Communications and Opt-Out
Where you have consented to receive newsletters or promotional communications from Adwin, you may withdraw such consent and opt out at any time by using the “unsubscribe” link in the relevant communication or by writing to us at the contact details below.
You may continue to receive transactional or service-related communications (such as warranty or service updates) necessary for us to fulfil our obligations to you.
Changes to this Policy
Adwin may update this Policy from time to time to reflect changes in its data practices, technology, legal or regulatory requirements. The revised Policy will be posted on the Website with an updated “Last Updated” date, and, where required by applicable law, we will notify you of material changes. Continued use of the Website after such changes constitutes acceptance of the revised Policy.
Grievance Officer and Contact Details
In accordance with the Information Technology Act, 2000 and rules made thereunder, and the DPDP Act, the Grievance Officer/contact for privacy-related queries and complaints is:
Grievance Officer
Miss Ruchi Singh
Designation: Sr. Executive Hr
Office / Facility
VPO. Dhaurang, Yamuna Nagar, Haryana – 135001, India